THE COMPANY

✔ We design each tour to capture the essence and magic of each place we visit, offering authentic and memorable experiences for our clients.

✔ We carefully select each provider and correspondent to ensure consistent quality across all the services we offer, while maintaining competitive rates for our customers.

✔ We organize both conventional and alternative programs that cover a wide range of options, from adventure tourism to rural, gastronomic and cultural tourism.

Our goal is to provide our clients with the opportunity to explore our area in a unique and diverse way, adapting to their interests and preferences.

We strive to provide exceptional customer service from first contact to the completion of your trip.

Here I detail how we work from the first consultation or with your reservation request:

✔ We offer a wide range of technological means to communicate, including email, Instagram, Facebook, LinkedIn, TripAdvisor, as well as mobile phones.

In addition, we provide emergency numbers available 24 hours a day, 365 days a year, to ensure the peace of mind and safety of our customers at all times.

✔ Each enquiry or booking request is handled on a personalised basis by our team. Although we have some model programmes, we always adapt to the specific needs of each client. We work closely with them to understand their tastes, preferences and budget, in order to design and quote a tailor-made itinerary.

Our goal is to make the most of our knowledge and experience of the region to offer a unique and satisfying experience.

We make sure to provide a complete and personalized service from the moment our passengers arrive:

✔ We assist our passengers from the moment they arrive, providing support through virtual itineraries, vouchers and digital brochures. Our staff is available to provide advice and help with anything that is needed.

✔ We provide personalized monitoring throughout the entire itinerary, verifying and controlling flight schedules, scheduling excursions based on weather conditions and coordinating with hotels in each case to ensure a smooth experience.

✔ Your salesperson or advisor will be the one who will be on hand when you arrive in our city. Being familiar with you and your needs, he or she will be prepared to provide you with assistance and support at all times during your stay. But don't worry, in case he or she is not available, another person will be aware of your reservation to be able to assist you with whatever you need.

At Flamenco Tour, we strive to make every step of your journey comfortable, safe and memorable.

Our passion for what we do is reflected in every aspect of our work:

✔ We value the unique beauty and exceptional character of the region in which we live and work.

We are committed to providing our guests with memorable experiences, ensuring that every memory reflects the quality of our services and the warmth of our care. All of this with a deep respect for the environment, minimising our impact on nature, protecting the environment and actively supporting those who share this commitment.

✔ We want each of our passengers to return to their home city with the certainty of having had a unique and memorable experience. We are proud that they return home determined to recommend our destination and to thank their Travel Agent for having provided them with such a rewarding experience.

In Flamenco ToursOur passion is to make every trip unforgettable, inspiring and full of special moments that will last in the memory of our passengers.

We greatly value the feedback from our passengers and travel agents, and we strive to ensure that your experience is as satisfying as possible:

✔ To ensure that we meet our customers' expectations, we have a satisfaction measurement system. This system allows us to collect comments and feedback, which gives us invaluable information to continually improve our services, create new excursions and enhance the experience with our staff.

✔ We closely analyze the results of these measurements to identify areas of opportunity and take corrective action when necessary. Our goal is to improve ourselves every day and ensure that every experience with Flamenco Tour is exceptional.

We receive feedback from our customers, it is fundamental to our continuous improvement process. We are committed to using this feedback to continue to offer high quality services and exceed our customers' expectations at all times.